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AirAsia Put AC On Full Blast To Force Us Out, Alleges Passenger

DIVYIA ASTHANA | 0
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| June 21 , 2018 , 13:50 IST

Passengers who had boarded an AirAsia India flight from Kolkata and Bagdora had a far from comfortable experience, one of the passengers revealed to media on Thursday.

Indian Oil Corporation Executive Director (West Bengal) Dipankar Ray, a passenger on the flight, alleged that the airlines purposefully put the ACs on full blast to force the passengers to deboard during the rain when the flight was delayed by over 4 hours.

"The flight was scheduled to depart at 9am and was initially delayed by 30 minutes. After boarding, we kept sitting inside the aircraft for one and a half hours with no food or water at all," Ray told PTI.

"The flight captain then instructed all passengers to de- board without any explanation," he added.

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"When passengers refused to deboard due to heavy rains outside, the captain put the air-conditioning blower on full blast to hound the passengers out. It created a scary scene as heavy fog was created inside the plane and it was very suffocating," Ray said.

He described that due to the full blast AC, many women passengers started vomiting and children were crying.

Ray uploaded a video on his Facebook profile as well, where passengers can be seen arguing with on-board staff for switching off the AC blower.

"This is the way Aviation industry works in India. This #AirAsiaservice was particularly scary ... Avoid Air Asia," Ray said in the video post on Facebook.

In a statement, AirAsia India accepted that the flight was delayed and expressed regrets, while defending the air conditioning, calling it normal as per humidity conditions.

"AirAsia India would like to confirm that flight i5583 from Kolkata to Bagdogra was delayed by 4.5 hours due to a technical requirement. AirAsia regrets the inconvenience caused to guests on account of this disruption and would like to reinstate that the airline always prioritises safety above all," the company said.

"This is a normal occurrence on-board all aircraft when the air conditioning is operated in high humidity conditions," the statement said.