UIDAI Temporarily Suspends Airtel's Aadhaar Linking E-KYC Services Due To Security Issues

| December 17 , 2017 , 18:22 IST

The Unique Identification Authority of India (UIDAI) has temporarily suspended telecom major Bharti Airtel and Airtel Payments Bank's "Aadhaar linked e-KYC" services because of the misuse and security issue.

It has been confirmed from the UIDAI, regarding temporary suspension of Aadhaar linked e-KYC services till their satisfaction on certain processes relating to Airtel Payments Bank's onboarding of customers," the company said in a statement on Saturday.

"We are engaging with the authority and are hopeful of an early resolution. We are also undertaking to complete the said actions on priority and have commenced with checks of our process flows. Being compliant with all guidelines is paramount to us," the statement added.

According to sources, UIDAI's interim order comes after some customers of the telecom major alleged that the company had opened their bank account in Airtel Payments Bank when they used the "Aadhaar linked e-KYC services" without their consent.

The "Aadhaar linked e-KYC" service of UIDAI provides an instant, electronic, non-repudiable proof of identity and proof of address along with the date of birth and gender, resident's mobile number and email address to the service provider.

More than 23 lakh customers have reportedly received as many as Rs 47 crores in their Airtel bank accounts, which they did not know had been opened.

Bharti Airtel uses the Aadhaar database for the purposes of mobile services KYC under a licence agreement, while Airtel Payments Bank which is a separate entity is an authorised KYC User Agency (KUA) and Authentication User Agency (AUA) of UIDAI having signed the licence agreement.