Confused About Taxes? I-T Dept Launches 'Online Chat' Option To Answer Queries

| October 18 , 2017 , 15:59 IST

Every year, an increasing number of people are added to the tax net and many others are there who are still not clear on how the taxation process works and how taxes should be filed. While earlier, people would have to ask officials personally or scan through online FAQs to clear their doubts, the Income Tax department has now launched an 'online chat' service to answer queries.

Taxpayers can seek answers to their basic questions and doubts regarding direct taxing issues by means of the online chat option available on the Income Tax department's official website.

Displayed on the main page of the official Income Tax website, users can simply click the icon marked 'Live Chat Online- ask your query' to log on to the chat room page. To enter the 'chat room' users are only required to enter their email id after which they can ask questions as a guest.

"A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country," an officer said.

The officer added that other features would be added to the online chat system based on the feedback the department receives.

"An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference," the officer said.

The chatting option comes with a disclaimer: "The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the income-tax department on any matter."