Airtel Customer Care Now On Google Assistance

| October 22 , 2018 , 18:29 IST

In order to enhance its customer care service, Bharti Airtel has partnered with Google Assistant to enable the Airtel customers to interact with customer care through Google Assistant, media reported on Monday.

Currently, the feature is available in the English language but soon will be rolled out in other regional languages.

Airtel will track what questions customer are asking and enable responses to them via Google Assistant.

Commenting on the initiative, Sarang Kanade, Director of Customer Experience and Retail at Bharti Airtel said, "With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more such exciting solutions for 'Digital India."

Also Read: RedBus Is Now On Google Maps To Ensure Easy Travel 

With the help of Google Assistant, Airtel customers can ask queries related to data, account balance, current outstanding, best offers, data usage among others.

The initiative is part of "Project Next"- Airtel's digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google. If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

"Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account," said the company.

(With Inputs from IANS)