Watch Out Before You Order Food On Train. Read This CAG Report First

न्यूज़ वर्ल्ड इंडिया | 0
| July 21 , 2017 , 13:16 IST

A shocking report by the Comptroller and Auditor General has shown that food articles served on the Indian railways are not fit for human consumption. According to the CAG audit report to be tabled in the Parliament on Friday, contaminated food items, recycled foodstuff, expired packaged and bottled items and unauthorised brands of water bottles were offered for sale at Indian Railway stations.

The report noted that frequent changes in the catering policy of the railways has resulted in uncertainity in the management of the quality of service provided to the passengers. The inspection also revealed that cleanliness and hygiene were not being maintained which further deteriorated the food quality. Bills are also not being given for the food items. 

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The joint investigation was carried out at 74 stations and 80 trains by the CAG team and the railways, where it was noted that cleanliness and hygiene were not being maintained at catering stations and in trains.

"Unpurified water straight from tap was used in preparation of beverages, waste bins were not found covered, not emptied regularly and not washed, food stuff were not covered to protect them from flies, insects and dust, rats and cockroaches were found in trains etc," the audit report said.

"Food stuff served was less than the prescribed quantity, unapproved packaged drinking water was sold," the report said, highlighting that prices of food articles sold in railway premises was significantly higher than the open market.

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"Blueprint for provision of catering services was not prepared in seven Zonal Railways. The policy of progressive switch over from gas burners to electric power equipment in pantry cars to avoid the occurrence of fire accidents in trains was not followed while manufacturing the pantry cars in Integral Coach Factory, Perambur," the report said.

As the Indian Railways takes pride in its modernisation attempts, the facts uncovered by the CAG report are even more unsettling, that such an important aspect of customer treatment, the food provided, has been neglected.