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Call Drop: TRAI Asks Telecom Operators To Pay Re 1 To Customers[/caption]
Telecom operators will have to pay Re 1 to customers for each call drop from January 2016, However, not more than three such calls to be compensated per day. Telecom regulator TRAI has come out with recommendations on compensating consumers for call drops.
The telecom operators have to send SMSes to customers mentioning the details of the amount credited within four hours of the occurrence of to a call drop.
In case of postpaid customers, the credits will be reflected in their next bill, the regulator said.
ALSO READ: Telecom Companies To Be Fined Up To Rs 2 Lakh For Call Drops: TRAI
TRAI on Thursday said there is no significant improvement in the call drop issue in Mumbai and Delhi as operators are lagging on various fronts in meeting the standards.
The regulator said that in Mumbai, no operator is meeting the benchmark while in Delhi three top players Airtel, Vodafone and Aircel are found to be lagging in offering good quality services.
TRAI will come out with a quality of service paper in the next few days which will identify the reasons responsible for call drops.
TRAI is also considering making it mandatory for telecom operators to disclose their network capacities periodically, as the regulator feels that call drop problem needs to be examined in entirety.
The operators are though opposing any move for compensation on call drops while the consumers are strongly backing it.
The operators said there are many things which are responsible for call drops and not all are under their control. They also said the cost to set up a mechanism for tracking call drops will be huge.
(With PTI Inputs)